Shipping Policy

ORDER PROCESSING TIME

Orders are typically processed within 1–3 business days, regardless of the shipping method selected. Our team operates Monday to Friday, excluding weekends and public holidays.

While most orders are prepared within this timeframe, please allow up to 5 business days during busy periods. For example, an order placed on Tuesday will usually be dispatched by Friday at the latest.

Please note that delays may occur if incorrect or incomplete checkout details are provided, such as an invalid shipping address.

If you need to update your order details, we allow up to 1 hour after purchase to request changes. For assistance, contact us at everkeepofficial@gmail.com.

Once an order has been processed, we may not be able to make changes. Customers are responsible for ensuring all shipping information is accurate at checkout.

ESTIMATED SHIPPING TIME

United States / United Kingdom / Canada:
7–14 business days

International:
7–20 business days (may arrive sooner)

Shipping times can vary depending on customs clearance and local delivery conditions. Some countries may process shipments faster than others.

Delays may occasionally occur due to factors beyond our control, including:

  • Shipping carrier delays or operational issues

  • Weather conditions

  • High-demand periods (e.g. holidays)

  • Customs processing

  • Large or bulky shipments

If any delays occur, we will do our best to keep you informed throughout the process.

DELIVERY GUARANTEE

We are committed to delivering your order reliably.

If your item does not arrive within the following timeframes, you may be eligible for a replacement or full refund:

  • USA: 45 days

  • Canada: 45 days

  • United Kingdom: 45 days

  • Australia: 50 days

  • New Zealand: 50 days

  • Rest of the world: 50 days

INTERNATIONAL SHIPPING

Customs duties and import taxes may apply depending on your country’s regulations. These charges are determined by your local authorities and are the responsibility of the customer.

By placing an order, you acknowledge that additional fees may be required upon delivery. We recommend contacting your local customs office for more information.

IMPORTANT NOTICE

We are not responsible for delays caused by customs processing or external shipping disruptions. Additionally, shipping times may vary depending on your location.

WRONG ADDRESS DISCLAIMER

Customers are responsible for entering the correct shipping address at checkout.

Due to fast processing times, we may not always be able to modify shipping details once an order is confirmed.

  • Please double-check your address before completing your purchase

  • We are not liable for orders shipped to incorrectly provided addresses

If your order has already been shipped, we cannot redirect it. In such cases, we must wait for the package to be returned before issuing a refund.

RETURNS

Customers are responsible for return shipping costs unless the item is defective or incorrect.

To initiate a return, please contact:
everkeepofficial@gmail.com