Return Policy
Refund Policy
We offer a 30-day return window, meaning you have 30 days from the date your order is delivered to request a return.
To be eligible, your item must be unused, in its original condition, and returned with all original packaging. Proof of purchase is required.
To initiate a return, please contact our support team at everkeepofficial@gmail.com.
Please note that return shipping costs are the responsibility of the customer.
Once your return request is approved, we will provide instructions on how and where to send your item. Returns sent without prior approval will not be accepted.
If you have any questions, feel free to reach out to us anytime.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can resolve the issue quickly.
Non-Returnable Items
Certain items cannot be returned, including:
- Custom or personalized products
- Perishable goods
- Personal care items
- Hazardous materials or flammable products
Sale items and gift cards are also non-refundable.
If you’re unsure whether your item qualifies, contact us before requesting a return.
Exchanges
The fastest way to get a replacement is to return your original item and place a new order once your return has been approved.
EU 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason.
Items must still be returned unused, in original condition, and with packaging and proof of purchase.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at everkeepofficial@gmail.com